A Study on Passengers’ Satisfaction Level for the Western Indian Railways Services in Surat City
Indian railway is the backbone of the Indian economy, Indian railway is the maximum passenger and cargo carrying transport system in India. Daily cores of passengers travel through different trains. This study intended to determine satisfaction level of western railways’ passengers using SERQUAL model dimensions. Total 110 respondents were contacted and results are presented using SERVQUAL analysis techniques, apart from this Chi square test of association has been used to determine relation between one of the demographic variables.